Comments on: VC&G Review: GameTap

Comment on VC&G Review: GameTap by: Kevin

Sun, 11 Apr 2010 10:30:58 +0000

Well, I thought I would ad my opinion, since I’ve used Gametap for several years. I’ve canceled it a couple of times, and I did not have a bad experience canceling it. Most of the older games seem to work fine, but I’ve noticed more and more of the most recent ones do not work. I know $10 a month is not much but I didn’t upgrade my computer just so I could play really old games, so I’d rather play something fairly new. So that’s my biggest issue with Gametap, too many of the games not working when I know my computer meets the requirements. Maybe if Gametap tech support was better some of my issues could have been resolved, but last time I waited for weeks to even get a response at all, so I quit trying. Again, I’m not complaining about the price, but still, even for $10 a month there are too many games that do not work that should. I am on a budget but it may be worth it just to buy a $20 game every other month instead, and not have to wait for it to download and wonder whether it will work or not.

Comment on VC&G Review: GameTap by: J-me

Wed, 04 Feb 2009 19:20:48 +0000

I’ve had nothing but good experiences with Gametap. 10$ a month is very little for the library they offer. (granted this post is a few years after the original post)

Many of the games are on a rotating free list now, and some of the “gold” games were brand new (retail) when the original post was made. They’ve done a pretty good job of keeping me entertained.

I’ve subscribed and cancelled a few times since the service started, and I really didn’t find the human interaction difficult.

Apparently, the service is either up for sale, or being sold (not sure, haven’t really done my homework). Hopefully, they will still continue with consistent updates.

Honestly, with this service, and my age bracket (35 - 40) I rarely buy games anymore. Between this and my WoW account my free time is pretty much used up. I don’t think this service would appeal to your average young gamer, as the flood of bright and shiney new games will easily cast a shadow over these old classics.

Comment on VC&G Review: GameTap by: yup

Sat, 03 May 2008 03:27:33 +0000

i keep seeing gametap commercials so i thought to look around on the net a bit..

all the reviews are the same… its nice when it works. if it doesnt work you’re shit out of luck. and you’ll have a hell of a time to cancel the service…

after reading a few dozen pages of that.. yeah.. fuck you gametap. glad i wont be signing up for your billing service.

maybe if it was a simple one click to cancel like any good service. i might be willing to try it. but add in potentially getting billed for months i dont use the thing? nah… fuckit..

guess i’ll go torrent another game. i can cancel that at any time.

Comment on VC&G Review: GameTap by: TapGoneGuy

Mon, 11 Jun 2007 22:22:02 +0000

I hope GameTap reads these comments, because I was just about to try GameTap and probably subscribe! But I did the smart thing and looked for a review first. When I heard about the pain in the arse to cancel, I just changed my mind! I don’t care how “easy” it is to call them and listen to sales pitches…screw it! There is enough stress in life, than to go looking for it.

Comment on VC&G Review: GameTap by: Dani

Sat, 02 Jun 2007 04:02:25 +0000

Gametap has been aweful - we purchased a one-year subscription in December and the code didn’t work, it is now June and we finally got a code - however when we logged on, all of the games that are normally there are missing! We spent the six months calling and emailing and sending letters, and each time we spoke with someone they were prompt to answer and very friendly - however, each time they had to have a supervisor handle it, and we were told that a supervisor would call us very soon, or we were told we would received an email within two days, etc. Over TEN times we were told these things, and NOT ONCE did we ever hear back. Finally, we found a guy, just this week, who gave us a new code. However, all of the games are missing. The guy we talked to in Customer Service thinks we were “accidently” given a “promotional” one-year subcription, which doesn’t include any of the games except for the oldest ones. We were told he couldn’t do anything, but his supervisor would call us back (laugh). Well, I’ll be calling in again on Monday… however, I doubt it will be resolved, and I think that I will just give up - they can keep my money, and I just won’t have GameTap. We got screwed - don’t trust them for a minute.

Comment on VC&G Review: GameTap by: Joescoffee

Tue, 08 May 2007 15:24:35 +0000

Seeing as I work for GT I thought your article was very fair comparing the product. Yes its true you do have to call to cancel and yes we do try to retain customers. But that is the business of every company in America. You go to McDonalds bc you grew up on it. You go to Toys “R” Us bc its marketed to the youth that’s where the best toys are. But the bottom line is those and every single other company in America wants you to return to them.

I have been on the phones and I have tried to retain customers. I am not forceful in the process and also am not demanding. What I don’t appreciate is someone getting on the phone and just throwing up every obscenity known to man at me. I’m sorry you have to do this so you can feel better about yourself and high five your buddy for cussing me out and guzzle your beverage. What did I do to deserve this? I only did my job. If you look at it through my eyes, each and every one of you have the same job I do but in a different environment. All you can relate to my job and what I have to do. So please next time you have to deal with a customer service representative, remember that they have the same job you do, to increase retention rates and make the company profitable.

Comment on VC&G Review: GameTap by: Ellen

Sun, 06 May 2007 23:56:35 +0000

I canceled back in December, and they’re still billing me, even though I called customer service again, which promised me a refund. Do not give them your credit card number.

Comment on VC&G Review: GameTap by: GT Mystic

Thu, 03 May 2007 15:46:39 +0000

Ted, take a look at the local storage setting inside of GameTap. If you have it set to 5GB and keep downloading large games some will disappear. For example, if you have 4.7GB of games on your computer from gametap and you have 5GB of space allocated then try to download a 350MB game, your are going to loose one of your others to make room for the new one.

GameTap did not take up 45GB on your computer. That is just what is stated in the add/remove programs. If you navigate to your program files directory, right click on gametap, and click on properties you will get an accurate statement of how much space GameTap is taking up.

The primary reason for a blue screen of death is either a program conflict (I suggest http://www.netsquirrel.com/msconfig/ and http://www.microsoft.com/windows/ie/community/columns/bugbusting.mspx ) or out of date video card drivers. Beyond Good and Evil is simply a buggy game, even before it got put on GameTap.

P.S. A good idea all around is to defrag your computer. Lots of little files in GameTap being moved around.

Max, the games are designed to work as they did. If your computer wouldn’t run FarCry in the past it will not run it now. Each game inside of GameTap is the actual game.

Comment on VC&G Review: GameTap by: Brian

Sat, 17 Mar 2007 00:12:08 +0000

The reason they put a 1-800 number to cancel is the same reason that software/hardware companies give out rebates.

In general most people are too lazy to do a simple action to save themselves some money.

Comment on VC&G Review: GameTap by: max

Sun, 11 Mar 2007 17:30:17 +0000

I’d like to know how gametap can offer a game like farcry. my computer did not have the right video card for the game, so it did not work. this is a few years ago. Now, gametap claims I can play this game, and many others… does this mean my video card issue doesn’t matter anymore?