Comments on: The Glacial Pace of GameTap Customer Chat

Comment on The Glacial Pace of GameTap Customer Chat by: Joe O'Hanlon

Fri, 26 Aug 2011 16:11:07 +0000

On the 19th I purchased F1 2010 I got everything dwnloaded and when I went to install it onto the computer,3/4 of the way thru,the computer informed me the file is corrupt,so using a little common sense I deleated everything and started over.I keep getting the same error message that the file is corrupt.Here it's the 26th and I am out of ideas on how to get this game up and running.As a favor is there any way youall could download the game for me ?,I will pay what I need to pay to get it here.I sure it is not my computer,I spent almost 12 hours going thru everything and everything is up to par. > Thank-You for your time. > Joe O'Hanlon/1-716-525-1886,I am disabled and will be here 24/7 so call if you want anytime.

Comment on The Glacial Pace of GameTap Customer Chat by: Benj Edwards

Mon, 29 Oct 2007 02:21:08 +0000

I've actually tried that before, TTFK, with many services. Unfortunately, most of them have thought ahead and won't even let me change my credit card info unless it's valid. It's frustrating not having control over your own information.

Comment on The Glacial Pace of GameTap Customer Chat by: TTFK

Mon, 29 Oct 2007 00:03:14 +0000

I have taken to a new way of cancelling site subscriptions that make you jump through hoops: Replace my credit card number with a string of zeros.

Comment on The Glacial Pace of GameTap Customer Chat by: Allen

Wed, 29 Aug 2007 16:27:20 +0000

I hope Gametap is reading this page. One of the things that I do before I turn my credit card info over to anyone is check how hard it will be to cancel. MMORPG's manage to stay in business with a web cancel. Finding this as a top google hit to "cancel gametap subscription" is making me think twice.

Comment on The Glacial Pace of GameTap Customer Chat by: Benj Edwards

Tue, 03 Jul 2007 17:54:29 +0000

Thanks for your comment, Drake.

I see GameTap's lackluster customer service as a reflection of GameTap the company, and particularly the executives who decide to run their business that way. It's definitely not the fault of the actual employees behind the keyboard or on the phone. They don't make the rules, and they definitely don't set their pay rate.

Comment on The Glacial Pace of GameTap Customer Chat by: drake

Tue, 03 Jul 2007 16:27:53 +0000

I have worked and know people that work in customer support. In fact, it seems to be the main source of employment for this town if you have no other work experience. I can tell you exactly why they take so long. They are paid by the hour. If they can get you finished in five minutes, then they are expected to get everyone finished in five minutes. They do it so that they don't have to work themselves to death to earn their measly minimum wage…

Take that into consideration, ok?

By the way, I'm only posting this for informative purposes. I mean no offence to any of you.

Comment on The Glacial Pace of GameTap Customer Chat by: Matt

Thu, 14 Jun 2007 18:36:03 +0000

15 minutes doesn't seem that bad. I work in a chat room at my job. People sometimes underestimate how long it can take our tools to respond. Also if you go nonstop from one chat to the next, you have to slow down to maintain your sanity.

Comment on The Glacial Pace of GameTap Customer Chat by: KitsuneDarkStalker

Wed, 13 Jun 2007 23:15:36 +0000

We should draw out OUR responses to Gametap!

Comment on The Glacial Pace of GameTap Customer Chat by: KitsuneDarkStalker

Wed, 13 Jun 2007 23:13:13 +0000

They give you a free month each time you cancel? Crap, just keep threatening them each month and HELLO, FREE GAMETAP!

Comment on The Glacial Pace of GameTap Customer Chat by: Keith Gable

Wed, 13 Jun 2007 20:57:12 +0000

You still are better off than talking to Dell's "Gold Customer Support". Imagine this. A simple problem. The motherboard is dead. You know this. You spent an hour diagnosing this. You get all of the information ready (service tag, part name, part number, etc.) just so that it can go quickly. You type out a single long paragraph containing that information.

Five minutes later, they respond asking for the service tag. You just told them that. You politely tell them again.

Two minutes.

They want you to run diagnostics. You tell them why you know it's the motherboard.

Five minutes. They still want me to run diagnostics.

Fine then. Okay. I run diagnostics. That takes ten minutes. Then I tell them "yeah, diagnostics errors out too."

Five minutes.

Okay, they'll set up the exchange and get me a dispatch number.

Ten minutes.

Tells me the number.

It's like that almost every time I get on Dell Gold Chat for work. RAM, motherboard, docking station, power adapter.. all of it requires about thirty minutes, or worst case scenario an hour and a half. Even if you try to speed things up.

You'd almost think they're doing thirty support chats or something. Or that they had to physically walk to the parts department and see if they know what a motherboard is.

Or maybe they're playing a game or something while they're doing chats. I dunno.

Calling them is almost certainly quicker. You get to actually use tone of voice to convince them you're not trying to steal their money.

GameTap is probably the same exact way as far as making their people do too much.